Please read the information below to better understand the printing process and what to expect!

Using DTG Printing:
DTG (Direct To Garment) Printing process: pre-treatment is applied to help the ink bond with the fabric. Then the digital printer pulls the artwork up & sprays ink on the garment. This process produces a more faded print, depending on the make-up of the apparel item. I will do my best to accurately show the colors when I proof the design onto the apparel you choose. But the digital proof may have a slight variation in color to the actual physical product received.

Below are 2 examples of DTG printing on Comfort Colors t-shirts.

Apparel Options: 
Colors tend to print brighter on 100% cotton items and more faded on 50/50 cotton-poly blends. Colors will also show up better on lighter apparel vs black or darker items. If you have questions about the apparel item you chose, please reach out!

Apparel Color:
Any product that is garment or pigment-dyed may have color variations in shade compared to the proofs. 

Your Links Lifetime:
Once your link is created, it will be live for 30 days. If you cannot purchase within that timeline, please let me know! 

Shipping Times:
Our apparel is made to order. Orders take up to 10-14 business days to arrive. We are unable to guarantee an arrival date for your order and will not refund due to the product arriving after your event.

Returns:
Due to the custom nature of our products, we don’t offer the option to return or exchange your custom order. If the incorrect size or item was received, or if your order arrived damaged, we would love to sort this out for you as soon as possible. Please contact us including as much information as possible within 30 days of receiving your order. We cannot accept returns or process refunds of any kind after 30 days of receipt, so be sure to confirm your order as soon as you receive it!

Please double-check apparel, art, sizes, and timing before making your purchase. We cannot guarantee an arrival date & we are unable to refund you if your order doesn't arrive in time for an event.

Permitted Uses of Design: 
Heck Studios grants the customer rights to use their final design files for personal purposes. The customer may not re-sell Heck Studios' work in any form. 

Project Completion:
The project will be completed when the customer approves the design. The customer will always receive the digital art files (+ a link to purchase your printed apparel if the customer chooses that option). Refunds will not be given once the project has started. Dissatisfaction with the customization or changing your mind is not a valid reason for a refund.